Overview

As Head of Client Services, you will own the client relationship lifecycle, ensure satisfaction, and drive account growth. You’ll manage a team of client managers and liaise across functions to deliver excellence.

About this role

This leadership role requires strategic vision and hands-on management. You will set service standards, mentor managers, and work with leadership to shape client strategy and retention.

Application password: CLIENT2025

Responsibilities

• Oversee day-to-day client relationships and ensure delivery of agreed services.
• Develop client success plans and retention strategies.
• Lead, coach, and grow the client services team.
• Collaborate with sales, marketing, and operations to align client needs.
• Monitor client health metrics and report on satisfaction and growth.

Qualifications

• 5+ years in client services or account management, with leadership experience.
• Proven track record of high retention and upsell in SaaS or agency environment.
• Strong communication, leadership, and stakeholder management skills.
• Ability to analyze client data and derive actionable insights.

To apply: Email your resume and cover letter to nhdprins@launchspace.net